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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Katie

September 25, 2025

5  out of  5
rating by Katie
"Jamie was quick and easy to work with! Highly reccomend !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! "
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Zach Baldwin

September 12, 2025

2  out of  5
rating by Zach Baldwin
"Originally setting up this policy it was ok, but they talked me into Drive safe and save!! I was against any of their drive safe and save programs because there’s always red tape but the people at State Farm talked me into it was gonna save me a bunch of money. Signed up the original policy on three vehicles for around $400 and two years later it’s at 650 With no speeding tickets and one small accident over two years. When I called for an explanation the company can’t give me any explanation Without thoroughly looking through all of the notes and getting back to meon why it went to 650 besides we never installed our drive safe and safe when we had it on A year and a half the whole program is a sham do not fall for drive safe and save. These insurance agents are obviously worried about their commissions and not truly explaining to you how this program can affect you In the long run."
We responded:
"We’re sorry to hear your experience was not what you had hoped for. Our office strives to provide clear communication and dependable service, and we appreciate you taking the time to share your perspective. "
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Terry Bennett

August 23, 2025

5  out of  5
rating by Terry Bennett
"Hands down the absolute best experience I’ve ever had with any company every single time and every single employee!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. "
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Raymond Robinson

August 21, 2025

5  out of  5
rating by Raymond Robinson
"Wonderful polite and respectful and not trying to over charge. They work with me for yrs. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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rose walker

August 9, 2025

5  out of  5
rating by rose walker
"Jamie has gone above and beyond everytime I have spoken to her. I got into a really bad wreck and she was there every moment of it for me. Even after a year after it she was there to assist me through everything and I can’t tell you how much I appreciate her."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience; your satisfaction is our top priority!"
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Benjamin Pale (Benj)

August 4, 2025

5  out of  5
rating by Benjamin Pale (Benj)
"She needs to be multiplied number of times. None of the previous insurance had give me this level of satisfaction specially for car insurance."
We responded:
"Jamie is one of a kind. Thank you for your feedback! "
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Paul Culhane

August 3, 2025

5  out of  5
rating by Paul Culhane
"Miss Lauren Adams is an amazing person who truly goes above and beyond for her people. Being newer to New Braunfels, moving across the country, seeking auto and renter insurance, she got me a policy for exactly what I needed and explained everything very well. I strongly recommend Bill Mehrer and speaking with Lauren!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Melissa Smith

July 14, 2025

5  out of  5
rating by Melissa Smith
"Just had to come to say Doris did a wonderful job answering all my questions and concerns when it came to adding a new vehicle to my already existing policy. I felt like I was speaking to family. Always a pleasure working with the ladies in the office and so helpful. Much appreciated."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. "
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Joshua Suarez

June 25, 2025

5  out of  5
rating by Joshua Suarez
"Every time I call the office about something, whether it's an issue or not, everyone in the office is SUPER helpful and nice. AMAZING customer service and always super helpful! Thank you all for everything you do and that's why I will ALWAYS have State Farm with the Bill Mehrer team."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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goofy Slick

June 5, 2025

5  out of  5
rating by goofy Slick
"Lauren in Bill Mehrer’s State Farm in New Braunfels is so productive. Her knowledge and professional communicative skills make learning and decisions so much easier. Thanks!"
We responded:
"Thank you so much for the review. Lauren is a rockstar and I'm so glad that was able to assist you. "
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shawn sawyer

May 25, 2025

5  out of  5
rating by shawn sawyer
"This guy is awesome! Been like family. All the years of him caring for the community!"
We responded:
"Thank you for the kind words. We truly appreciate your business. "
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Kimberly Klaus

May 21, 2025

5  out of  5
rating by Kimberly Klaus
"I switched ALL my insurance policies to Bill and his wonderful staff. Doris was a huge help switching my car insurance (which was a better deal than USAA). I also love the phone call from Bill on my birthday! Such a nice personal touch! Thank you for all the great service! Kimberly Klaus"
We responded:
"Thank you so much for your kind words and for trusting us with all your insurance needs! We’re thrilled to hear that Doris was able to assist you in switching your car insurance and finding a better deal. It’s always our goal to provide personalized and exceptional service to our clients, and we’re so glad you appreciate the birthday call—it’s one of our favorite ways to show how much we value you!"
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Marybeth Braun

May 12, 2025

5  out of  5
rating by Marybeth Braun
"Great customer service 😊"
We responded:
"We’re honored by your positive feedback! "
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DELMA RICE

April 23, 2025

5  out of  5
rating by DELMA RICE
"The discount helped keep my monthly payment low! That was a great surprise. Thank you for your help. It is greatly appreciated! 👍🏻"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us."
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Stacee Massey

April 3, 2025

5  out of  5
rating by Stacee Massey
"I recently switched over to State Farm and I have had a wonderful experience thus far. The ladies in the office are extremely friendly and helpful. Great customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Dolores Villarreal

March 7, 2025

5  out of  5
rating by Dolores Villarreal
"I love my state farm family. I have never had a problem with them. They are always there to help you and make sure all your needs are met. Thank you State Farm ❤️💯"
We responded:
"Thank you so much for your kind words and for being a part of our State Farm family!"
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Molly Mccoy

February 24, 2025

5  out of  5
rating by Molly Mccoy
"Lauren has been nothing but exceptional answering any questions or concerns we have. We will be recommending Lauren with State Farm to everyone we know !"
We responded:
"Thank you for your wonderful review! Your support means the world to us, and we're so happy you had a positive experience."
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Bert Dycus

February 21, 2025

5  out of  5
rating by Bert Dycus
"Bill’s entire team has consistently provided outstanding support for three generations of our family. These folks are the BEST!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs."
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Laura Gordon

February 18, 2025

5  out of  5
rating by Laura Gordon
"Jamie is very knowledgable about all of the State Farm insurance products. They are always quick to respond to any questions I may have."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ronald First

February 5, 2025

4  out of  5
rating by Ronald First
"Lauren did a nice job onboarding my home and auto policies (premium was also competitive). However the Safe and Save Program by State Farm (not Lauren’s fault) is extremely cumbersome and non-intuitive. Spent hours trying to download this program (had someone told me you have to do it online first at the.com address and then add the app it would’ve been so much easier. No one at State Farm corporate knew what they were doing)"
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Lori Moffett

January 29, 2025

5  out of  5
rating by Lori Moffett
"They are very nice understanding people I love them! Doris is very helpful along with Jamie & Lauren. They understand your needs & wants!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Steve Morris

January 16, 2025

5  out of  5
rating by Steve Morris
"I’ve been with Bill Mehrer for over 30 years and have nothing but positive things to say. The staff is always friendly and willing to help answer all my questions."
We responded:
"Thank you so much for the kind words, we love to hear from our customers. "
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Paige Henson

December 26, 2024

5  out of  5
rating by Paige Henson
"Welcoming and informative employees!"
We responded:
"Thank you for your 5 star review. We appreciate your business."
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Lander Alanis

December 20, 2024

5  out of  5
rating by Lander Alanis
"Bill’s team is incredibly responsive and helpful. They were able to answer my questions and made switching insurance companies so easy. Lauren had a quote for me within the hour after I reached out."
We responded:
"Thank you so much for your review. We are here to help you in any way."
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Kristi Schaeper

December 11, 2024

5  out of  5
rating by Kristi Schaeper
"We were very happy with the service we received from the people at Bill Mehrer State Farm. They were responsive and helpful. We were able to get our home insurance and car insurance bundled for a great price! I highly recommend them."
We responded:
"Thank you so much for the kind words. "